FAQs

HOW MUCH IS THE DELIVERY?

We ship internationally; We have a standard international rate:

 

PREMIUM SHIPING - 3.95 € (7-15 business days)

 

PREMIUM FREE SHIPING on orders over € 60 (7-12 business days)

 

 

HOW LONG DOES THE DELIVERY LAST?

Consider the delivery time = processing time + shipping time.

The average shipping is 3-5 business days (not including weekends)

The average international standard delivery is 7-15 business days.

 

Note: For standard delivery, some countries take longer due to customs clearance and should wait up to 28 days. However, if after 20 days, the package is still in transit, please contact us.

 

CAN I GET IT FASTER?

We are pleased to offer FREE shipping options, items are shipped directly from our selected manufacturers or warehouses in Spain, UK and China so you can enjoy the benefits of low-priced but beautiful and high-quality artisanal pieces.

 

We believe it is worth waiting for the beautiful high quality objects along with the unbeatable prices.

 

As we are expanding, we are looking for a faster way to get items faster at a lower cost, the improvement is daily.

 

Can I change or cancel my order?

 

You can change or cancel your order within 12 hours of doing so.

Send us your cancellation or change request within 12 hours after ordering.

 

Once your order has been shipped, your order cannot be modified or canceled; Please check before placing your order.

 

 

DELIVERY
DO I PAY CUSTOMS FEES?

Normally, orders will not be charged for the customs fee.

 

However, although we try to minimize the customs fee for our customers, this is beyond our control and varies from country to country.

 

If you have concerns, send us a message after placing your order with your order number (within 12 hours) and we will do our best to minimize the customs fee.

 

I ENTER THE INCORRECT ADDRESS IN MY SHIPPING DETAILS, CAN I CHANGE IT?

If for any reason you accidentally entered the wrong shipping address, contact us immediately to change your data. If your item has already been shipped, WE CANNOT change or change the route of your product and WILL NOT be eligible for a refund. It is the client's responsibility to ensure that all details are correct before purchase. We are not responsible for orders placed at the wrong address.

 

If you have entered the incorrect information, be sure to contact us within 12 hours if you wish to change it.

 

HOW CAN I FOLLOW MY ORDER?

If tracking does not work:

 

Sometimes, the follow-up does not appear immediately and will be displayed in approximately 3-5 days. Please check again later.

 

If your tracking ends with 'GB', visit the Royal Mail tracking page in approximately 3-5 days. If you see 'Sender Preparation Article', it means that you are already en route by air to the United Kingdom, the next follow-up update will be displayed when the package arrives in the United Kingdom after 3-5 days.

 

If your follow-up begins with 'JJ', visit the Yodel tracking page in approximately 2-4 days.

 

Customers from the rest of the world:

 

Wait 3 to 6 days for the follow-up to be updated. If tracking does not work, visit -

France: La Poste or ColisPrive

Germany: DHL package (tracking starts with CNCAI), DPD (tracking starts with 015)

Netherlands: PostNL

Belgium / Sweden: Bpost International

Ireland / India: Singapore Post

United States: USPS

Australia: Australia Post

Taiwan / HK: SF Express

Spain: Post Office

Italy and other countries: * Contact Objekts technical support to track the update

 

WHERE'S MY ORDER?

Once you have received your tracking number, use the tracking number to track your package. Rest assured that once it has been shipped, you will receive the package within the estimated delivery. Deliver international standard delivery up to 28 days due to customs. However, if your package has been in transit for 20 days, you must contact us so that we can contact the courier service for you.

 

Your order can be sent separately. We have multiple factories / warehouses, as well as selected suppliers. We usually ship from China, Spain or the United Kingdom.

 

My order has been delivered but I have not received anything, why?

 

For orders in the United Kingdom: wait 1 business day as sometimes you will receive a "delivery" notification when, in fact, it means that your package has just been delivered to your local warehouse ready for last mile delivery.

 

If after 1 day has passed, visit the Royal Mail page and contact them. It is possible that deliveries were attempted or left with a neighbor.

 

For the rest of the world, contact us immediately. Your package may be in a mailbox or with your local courier service due to a new delivery attempt or it may have been returned because no one was home.

 

PROMOTIONAL OFFERS

Some promotional items will be made to order if there is little or no stock and, therefore, can take up to 1-2 additional weeks to arrive.

 

 

 

RETURNS / EXCHANGES
CAN I CHANGE / RETURN MY ITEM (S)?

We offer a 30 day return policy. Contact us within 30 days with your order number, a brief explanation of why you are returning the products.

 

We do not refund shipping costs for returns.

 

 

We offer a 30-day exchange, contact us within 30 days with your order number, for the color / size you wish to change.

 

Then we will give you an appropriate shipping address. We do not refund shipping costs for exchanges.

 

Please note that we cannot reimburse earrings for hygiene reasons. This policy is there for the protection and health of customers. Read our product description carefully before buying. Tailor-made items are also non-refundable. However, we can refund such items if they are defective or damaged upon arrival.

 

HOW DO I CONTACT MISSOU?

Email us at info@missoushop.com.

 

A customer service representative will contact you within 24 business hours.

 

OUR WEAR AND WEAR POLICY / ALLERGY AND METAL SENSITIVITY

In Missou we take our products very seriously. We test all our items to make sure our materials withstand daily pressures to ensure longevity, which means you can use them for longer.

 

However, to extend the life of the rings and other jewelry, it is definitely better to give them occasional breaks and keep them away from moisture; This includes sweat, lotion, sunscreen and perfumes. Do not wear your jewelry in the shower or when washing your hands. It is very important to keep your jewelry away from chemicals / hand creams. All fashion jewelry will experience normal wear and tear over time.

 

IMPORTANT: If you have highly sensitive skin, we recommend caution to anyone who uses any type of metal on their skin for prolonged periods. If you are aware that you have sensitive skin and are prone to reactions or have stained green skin before we advise you not to buy fashion jewelry and we are not responsible for any reactions that may occur; It is the client's responsibility to ensure that all precautions are taken, since we cannot know the allergies and sensitivities of each individual.

 

All gold-plated rings will have traces of copper, as this contributes to the color (yellow gold and rose gold). Some of our jewels are copper. The metal composition will be indicated on the product page, read it carefully before buying.

 

If your hands have high acidity, you may experience some oxidation (mild greening). (Keep in mind that another culprit is the chemicals present in the hand cream that can react with your jewelry). This is common even with the best jewelry. If this is the case, you can opt for sterling silver jewelry or solid gold jewelry. Alternatively, you can prevent oxidation by adding a layer of clear nail varnish or polymer coating inside the ring. Read our Metal Sensitivity Guide for more information.

 

If you have any questions regarding any of our materials, contact us before buying and we would love to help you.

 

I am sensitive to metals / I have had an allergic reaction or a green stain to previously plated jewelry, do you have any other options?

 

PROMOTIONAL OFFERS / ARTICLES
WAS A PROMOTION FOUND OR DID NOT DELIVER CORRECT DETAILS?

Once a promotion has ended, unfortunately we cannot offer this offer to someone who requests after the deadline. We would love to offer people incredible offers constantly, however, to be fair to the people who bought within the allotted times, we keep our deadlines strict.

 

If you did not read the promotional terms correctly and finally did not charge the offer due to the lack of criteria, we must add that we cannot be responsible for this. Customers should make sure they fully understand the offer before buying to ensure they make the correct purchase.

 

If you are not sure how to redeem specific offers, contact us and we would love to help you. We try to make all the details and instructions of our offers as clear as possible.